Shipping + Returns

OUR SHIPPING POLICY

We know that for our customers to have the best experience, they need to get their items quickly and cost-effectively. Our order processing and warehouse teams work together to process and ship your order as efficiently as possible. 

Orders placed after 12PM EST will begin processing the following business day. We do not process or ship orders during the weekend. 

HOLIDAYS & WEEKENDS

During the upcoming holiday season, our office and warehouse will be closed for several days while our team celebrates with their families. On the following dates, we will not be processing and shipping orders or available to provide customer service:

Memorial Day: May 29

Fourth of July: July 4

Labor Day: September 4

Thanksgiving: November 23–24

Christmas: December 25 & 26

New Years: January 1, 2024

All orders placed on or after 12PM EST on Friday will begin processing on the following business day.

TRACKING YOUR ORDER

Once your order leaves our warehouse, a tracking number will be emailed to you. Tracking codes may take a few hours to activate.

BACKORDERED ITEMS

If an item is out of stock you will be contacted as soon as possible. You will have the option of waiting for the back ordered item, splitting the shipment and having all the in-stock items sent immediately, choosing a replacement item or canceling the back ordered item.

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OUR RETURN POLICY

We accept returns up to 45 days after the purchase date. Any non-warranty related return is subject to a 20% restocking fee. To complete your return, we require a receipt or proof of purchase and return approval. Please do not send your purchase back to the manufacturer. 

HOW TO START A RETURN:

1. Email Caroline at jessica@pelicancoolers.com
2. Get authorization from Jessica
3. Purchase shipping label* (unless otherwise discussed) and ship product(s) back in the original packaging.  Shipping costs are non-refundable. 
4. Please ship to: Pelican Coolers 317 Hill Carter Parkway Ashland, Virginia 23005
5. Drop off at your nearest assigned carrier service center.
6. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
7. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
8. PLEASE NOTE: ALL RETURNS NOT RELATED TO WARRANTY ISSUES ARE SUBJECT TO A 20% RESTOCKING FEE. Restocking fees cover the shipping costs too and from our facility. 

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@pelicancoolers.com.

*If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.