We know that for our customers to have the best experience, they need to get their items quickly and cost-effectively. Our order processing and warehouse teams work together to process and ship your order as efficiently as possible.
Orders placed after 12PM EST will begin processing the following business day. We do not process or ship orders during the weekend.
During the upcoming holiday season, our office and warehouse will be closed for several days while our team celebrates with their families. On the following dates, we will not be processing and shipping orders or available to provide customer service:
Memorial Day: May 29
Fourth of July: July 4
Labor Day: September 4
Thanksgiving: November 23–24
Christmas: December 25 & 26
New Years: January 1, 2024
All orders placed on or after 12PM EST on Friday will begin processing on the following business day.
Once your order leaves our warehouse, a tracking number will be emailed to you. Tracking codes may take a few hours to activate.
If an item is out of stock you will be contacted as soon as possible. You will have the option of waiting for the back ordered item, splitting the shipment and having all the in-stock items sent immediately, choosing a replacement item or canceling the back ordered item.
We accept returns up to 45 days after the purchase date. Any non-warranty related return is subject to a 20% restocking fee. To complete your return, we require a receipt or proof of purchase and return approval. Please do not send your purchase back to the manufacturer.
HOW TO START A RETURN:
LATE OR MISSING REFUNDS (IF APPLICABLE):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@pelicancoolers.com.
*If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.